IP Telephony
Unified cloud-based phone systems for UAE businesses
Tawasul AV deploys cloud IP telephony for UAE businesses — primarily Zoom Phone and Microsoft Teams Phone — replacing legacy PBX systems (Avaya, Cisco, NEC, Panasonic). Pricing starts from AED 50 per user/month for the platform license, with optional desk phones from AED 450. Most 50-user migrations complete in 1–2 weeks including number porting from Etisalat or du, which we handle end-to-end. Cost savings versus traditional PBX typically reach 30–50% over 3 years.
Tawasul AV is an authorized Zoom Phone and Microsoft Teams Phone deployment partner serving businesses across the UAE and GCC. We design, license, port, and deploy enterprise IP telephony solutions that replace legacy PBX systems with a unified cloud platform — saving 30–50% versus on-premise PBX, simplifying management, and giving employees one tool for calling, meetings, and chat. We handle every step from TRA-compliant number porting to user training, with bilingual support and post-deployment AMC available.
What makes our service different
Cloud PBX (Zoom Phone / Teams Phone)
Fully managed cloud phone system — no on-premise hardware needed. Auto-scaling capacity, zero maintenance windows.
Local UAE Number Porting
Port your existing Etisalat or du business numbers to the cloud platform. We handle TRA paperwork end-to-end with zero downtime.
IVR & Auto-Attendant
Multi-language IVR menus (English + Arabic), business hours routing, holiday calendars, and skills-based queue distribution.
Softphone + Desk Phone
One business number across mobile app, desktop softphone, and certified Poly or Yealink desk phones. Use what fits each role.
CRM & Calendar Integration
Click-to-dial from Salesforce, HubSpot, Zoho, Microsoft 365, and Google Workspace. Auto-log calls and screen-pops.
Compliance & Recording
Optional call recording with retention policies. PCI-DSS pause-resume for payment calls. Audit logs for regulated industries.
AED pricing per tier
Pricing breaks down into platform license (recurring) + optional hardware (one-time) + setup services. Quotes in AED, VAT 5% additional.
Zoom Phone Pro
Per user / month
- Unlimited UAE local calls
- Voicemail-to-email
- Call recording (ad-hoc)
- Mobile + desktop softphone
Microsoft Teams Phone
Per user / month
- Native Teams integration (no extra app)
- Calling Plan or Direct Routing
- Voicemail with AI transcription
- Cloud Auto-Attendant + queues
Implementation & Migration
One-time, per project
- Number porting with Etisalat / du
- IVR + queue + user provisioning
- Bilingual training (EN + AR)
- 30-day post-go-live support
Desk phones (Poly CCX, Yealink T-series) from AED 450–1,800 per device. Contact-center add-on with omnichannel queues quoted on-site.
From consultation to handover
Migrating from a legacy PBX to cloud IP telephony — typical project for 50 users completes in 7–14 business days.
- 01
Discovery Workshop
We map your current call flows, departments, queues, IVR menus, and integrations. Identify which numbers to port and which to retire.
1-2 hours - 02
Design & License Sizing
Recommend Zoom Phone vs Teams Phone based on your existing Microsoft 365 / Zoom contracts. Right-size licenses per user role.
2-3 business days - 03
Number Porting Submission
We submit Letters of Authorization (LOA) to Etisalat / du with TRA compliance. Port windows scheduled outside business hours.
5-10 business days (carrier-controlled) - 04
Platform Configuration
Provision users, build IVR flows in English + Arabic, configure queues, set business hours, enable CRM integrations.
2-3 days - 05
Cutover & Testing
Activate ported numbers, conduct test calls in/out, validate emergency 999 routing, verify recording compliance.
1 day (often after-hours) - 06
Training & Optimization
End-user training (EN + AR), admin training, recording dashboards walkthrough, 30-day fine-tuning window.
1-2 hour sessions
Which IP telephony platform fits your business?
| Option | Best for | Price (per user/mo) | Strengths | Limitations |
|---|---|---|---|---|
Zoom Phone Companies already standardized on Zoom | video conferencing-heavy organizations | AED 50+ | Unified with Zoom Meetings, superior IVR | Higher per-seat cost |
Microsoft Teams Phone Microsoft 365 customers wanting one app | Microsoft 365 shops | AED 30+ | Zero extra app, deep M365 integration | Requires E5 or add-on license |
Cisco Webex Calling Existing Cisco infrastructure customers | Cisco enterprises | AED 70+ | Strong contact-center, mature platform | Higher complexity, premium pricing |
On-Premise PBX (legacy) Government and banks with strict data residency | Highly regulated / air-gapped | Hardware + maintenance | Full local control, no cloud dependency | High TCO, no remote work support |
Key Benefits
- Single platform for calls, meetings, chat, and SMS
- 30–50% cost savings vs traditional PBX over 3 years
- Local UAE phone numbers fully supported
- HD voice with Opus codec — superior to landline
- Works on Wi-Fi, 4G, 5G, wired networks
- Native integrations with Salesforce, HubSpot, Microsoft 365
- TRA-compliant E911-style emergency calling (999)
Use Cases
- Replacing legacy Avaya / Cisco / NEC / Panasonic PBX
- Multi-branch businesses needing central call routing
- Contact centers with queue management + analytics
- Remote and hybrid workforce calling
- Real estate and sales teams (CRM-integrated dialing)
- Professional services billing calls back to clients
- Healthcare clinics with appointment reminders
Multi-branch retail group cuts phone bill 47%
A UAE retail group with 18 branches, 240 employees, and a legacy Avaya PBX faced AED 14,500/month in line rentals plus AED 6,000/month in maintenance — and couldn't support remote work during weekend shifts.
We migrated to Microsoft Teams Phone with Direct Routing through a UAE-licensed carrier. Ported 18 main lines from Etisalat, deployed Yealink T48U desk phones at counters, mobile softphones for managers, and built a 7-level multilingual IVR (English / Arabic / Hindi).
Monthly phone costs dropped from AED 20,500 to AED 10,800 — a 47% saving. Project paid back in 11 months. Remote work now supported across all branches with no extra hardware.
Frequently Asked Questions
Can I keep my existing UAE phone number?
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Yes. We handle the porting process with Etisalat and du to bring your existing numbers (landline and toll-free) to Zoom Phone or Teams Phone with no service interruption. Standard porting takes 5–10 business days and is included in our project fee.
Do I need to buy new desk phones?
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Not necessarily. Both Zoom Phone and Teams Phone work on softphones (mobile and desktop apps) out of the box — no extra hardware needed. If you want physical phones (for reception desks, call centers, or executives), we recommend certified Poly CCX or Yealink T-series devices starting from AED 450.
What about emergency calling (999)?
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Both Zoom Phone and Teams Phone support UAE emergency calling. We configure E911-style location reporting per device so 999 services see the right physical address — TRA-compliant and audited annually.
How much will I save vs my current PBX?
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Typical UAE businesses save 30–50% over 3 years when migrating from on-premise PBX to cloud IP telephony. Savings come from eliminating maintenance contracts, line rentals, hardware refresh cycles, and per-user license consolidation. Our discovery workshop produces an exact TCO comparison.
Can it integrate with our CRM (Salesforce, HubSpot, Zoho)?
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Yes. Native integrations exist for Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Pipedrive, and Freshsales — click-to-dial from any record, auto-log calls, screen-pop on inbound, and recording attachments to opportunities. We configure these during deployment.
Is call recording compliant with UAE regulations?
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Yes — when configured correctly. We enable consent prompts (Arabic + English) at the start of recorded calls, set retention periods aligned with your industry (typically 1–7 years for financial services), and provide audit logs. Recordings stored in the cloud platform's encrypted storage (typically EU or US regions, depending on choice).
What if the internet goes down — do we lose phones?
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Both platforms have automatic mobile failover: calls route to mobile softphones over 4G/5G when Wi-Fi or wired internet fails. For high-availability sites, we deploy dual SBC (Session Border Controller) with carrier diversity. For absolute resilience, we can keep a small on-premise PBX backup for emergency outbound only.
How long does a migration project typically take?
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A 50-user single-office migration completes in 7–14 business days, with the carrier-controlled porting window being the longest step (5–10 business days). Multi-branch rollouts (50+ users per site) are scheduled in waves over 4–8 weeks to manage change.
Do you support contact centers and call queues?
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Yes. Zoom Phone and Teams Phone both support inbound contact-center features: skills-based routing, supervisor barge/whisper, real-time queue dashboards, and historical reporting. For omnichannel (voice + chat + email), we recommend Zoom Contact Center or NICE CXone — both deployable through us.
What about international calls and SIP trunks?
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Outbound international calls use the platform's pay-per-minute rates (or bundled minute packages). For high-volume international, we recommend Microsoft Teams Phone with Direct Routing through a UAE-licensed carrier — typically 50–70% cheaper than platform-native rates for GCC and India calling.
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