AMC & Technical Support
Annual maintenance contracts for AV systems
Don't let a broken meeting room cost you a deal. Our AMC programs keep your AV infrastructure running at peak performance with preventive maintenance, priority response, and remote monitoring. We support equipment from all major brands — even systems we didn't originally install.
What makes our service different
Preventive Maintenance
Scheduled quarterly visits, firmware updates, and health checks.
On-site Response
Engineer on-site within 4 hours for critical issues across the UAE.
24/7 Help Desk
Phone and email support for end users and IT teams.
Remote Monitoring
Cloud-based monitoring with automatic ticket creation on issues.
Key Benefits
- Reduce downtime by up to 85%
- Predictable monthly/annual costs
- Direct access to certified engineers
- Quarterly reports on system health
- Priority over ad-hoc requests
Use Cases
- Multi-room offices with mission-critical AV
- Government and education institutions
- Healthcare with telemedicine setups
- Banks and financial services
Frequently Asked Questions
What is included in an AMC contract?
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Standard AMC includes preventive maintenance visits (quarterly), 8x5 or 24x7 help desk, on-site response SLAs, firmware/software updates, and discounted spare parts. Premium AMC adds replacement units while parts are being repaired.
Do you support equipment from other vendors?
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Yes. We support AV from Poly, Logitech, Cisco, Crestron, AMX, Extron, Barco, and most major brands — including systems installed by other integrators.
How fast can you respond to a critical issue?
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Premium AMC customers get an engineer on-site within 4 hours in Dubai/Sharjah/Abu Dhabi, 8 hours in other GCC cities. Most issues can be resolved remotely within 30 minutes.
Ready to explore AMC & Technical Support?
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